Shipping & Delivery
Q: How long does it take for delivery?
A: When you order from our website, we ensure that the order gets processed within 24 hours and gets delivered within 3-4 weeks.
Q: How much do I have to pay for delivery?
A: Delivery cost is calculated at the time of the check out and included in the total cost.
Q: How can I track my order?
A: Once an order is submitted, details like the order number are emailed you. You could also login with your credentials on our website and track the order details and status. If you have any issues or queries, please get in touch with us on +91 9049485000 (10am-6pm) or drop us an Email at waddleandroo@gmail.com
Q: Will I have to sign for my delivery?
A: Yes, you could be asked to sign a delivery form, in which you confirm that the product(s) was delivered and in the right condition.
Q: What if I am not home when my package arrives?
A: Our shipping partner will leave a notice at your address notifying you of an alternative delivery or pick-up arrangement.
Q: My items haven't arrived yet. What can I do?
A: Please allow up to 3-4 weeks for delivery from the day you received the order confirmation. Your order status is updated to you via emails at every step. If you are having trouble reading the emails or if you haven't received any updates, please get in touch with us on +91 9049485000 (10am-6pm) or drop us an Email at waddleandroo@gmail.com. An email is sent to you after the order is shipped that contains the tracking number and the service provider. Type the tracking number in the tracking section on the website of the service provider. The order status would provide detailed information on your package. If, for any reason, our shipping partner cannot reach you, we will provide you with the instructions to collect the product(s) directly from our shipping partner.
Q: How do I change my shipping address after my order has been placed?
A: We kindly ask you to call our customer service centre on +91 9049485000 (10am-6pm) or drop us an Email at waddleandroo@gmail.com.
Returns and Cancellations
Q: Can I cancel an order?
A: We do not have a cancellation policy. We are confident you would love every product that you order.
Q: What is the return notice period?
A: We do not have a returns policy. We are confident you would love every product that you order.
Q: Are there any conditions placed on returning a product?
A: In case of receipt of any damage/ defects, kindly notify us within 24 hours of delivery of the product, in order to receive the replacement / repair. The products must be in their original packaging with all tags intact, unused, unwashed.
Q: How do I return a product?
A: Once a return request is authorized and approved from our end, please ship the product, in a transit worthy packaging, safely to our warehouse. Kindly ensure that you use a trackable shipping method (e.g. Delhivery, Shiprocket, Blue Dart). Shipping cost for all approved reverse pick up cases will not be reimbursed. For all return shipments, please send an Email to waddleandroo@gmail.com with your order details and the tracking ID. Please do not return any product without first speaking to a representative at Waddle & Roo. Products returned without our knowledge will be returned to the customer, and we will not be able to process the request.
Q: What if the packaging of the product is damaged or has defects or missing parts upon delivery?
A: If upon delivery of the product, you discover that the product packaging has been opened or is damaged, please do not accept the package and immediately notify our Customer Care team. We will repair the product or send a replacement for the product.This would be at the sole discretion of the Waddle & Roo representative.
Q: Can I return a product that is found to be faulty upon use?
A: Every products sold on the website have gone through serires of quality tests but in case while using the product you identify any manufacturing defect, please get in touch with our Customer Care representative either by calling +91 9049485000 (10am-6pm) or dropping an Email at waddleandroo@gmail.com. We will be happy to facilitate a resolution.
Q: How will I receive a refund?
A: We do not have a refund policy.
Brands and Stock
Q: When can I expect new product(s) to be listed on your website?
A: We belive in quality over quantity as our product range has been designed and tested based on realife use hence expansion of our product range is at a steady pace. Therfore we invite you to stay connected to our website or schocial media portals for new updates.
Q: Do you offer a warranty on your product(s)?
A: Our product typically don't come with any warranty. However, we are always happy to help.
Q: How can I provide feedback about a product?
A: We look forward to hearing feedback about our product(s). You can find section specifically designed for reviews on each product page. Additionally, please feel free to send us feedback to +91 9049485000 (10am-6pm) or dropping an Email at waddleandroo@gmail.com
Q: Is there somewhere I can go to view the product prior to purchasing?
A: Unfortunately, we do not have a retail store in every city and, for safety reasons, we cannot allow customers in our warehouse.
Technical
Q: I need personal assistance with my order. Who can I contact?
A: Our customer service centre is happy to assist you with your order on +91 9049485000 (10am-6pm) or dropping an Email at waddleandroo@gmail.com
Q: How do I create a member's account?
A: Please click on 'Create account', which is located on the top right hand side of the website. You will then be prompted to a new page fill in your details as requested before clicking 'Create a new account'. Registration should now be complete and you should receive a confirmation e-mail to the address you registered with.
Q: How do I update my details on my account?
A: Once you login you will be shown a profile page where you can edit your details.Click 'save' once you are finished to save these changes. The profile page can also be viewed by clicking on our login name link on the top right of the site.
Q: I am having problems ordering through your website. What can I do?
A: Our website is best supported by Google Chrome, Mozilla Firefox and Safari for Mac users. Please ensure that the browser you are using is up to date. If you are still experiencing difficulties, please do not hesitate to call our customer service centre on +91 904948500 (10am-6pm) or dropping an Email at waddleandroo@gmail.com
Q: What are cookies? Do I need to enable cookies in my browser?
A: They are the name of small amounts of data that are sent from a website to your browser and stored on your computer's hard drive. Your browser's preferences usually have 'cookies enabled' (meaning each website can send its own cookie to your browser). Cookies cannot access your personal information, but instead use anonymous unique identifiers. Cookies need to be enabled on your browser to allow you to add product(s) to your cart and access your account information. If you are using a public computer, or share your computer with others, be sure to log out before leaving your computer unattended to protect your account information. You can log out by clicking the 'Logout' link in the top right hand corner of the page
Payment
Q: What payment types do you accept?
A: We support the following payment options: UPI, Credit card, Debit card and Net Banking
Q: Is it safe to use my credit card on your site?
A: We strive to ensure that every credit card transaction occurs within a secure environment. Waddle & Roo's payment system has security encryption certification awarded by VeriSign. You can see the transaction is secure if a key lock is visible in the bottom right corner of your web browser. We do not retain your credit card information after your order is complete. Rather, it is submitted directly to our banks. You can rest assured that your credit card or bank account information will be secured.
Q: My credit card details are not being accepted. What's wrong?
A: Please check with your bank or financial institution to rule out errors on their behalf. If problems persist, please do not hesitate to call our customer care representative.
Q: My computer froze while processing payment. How will I know that my payment went through successfully?
A: All successful transactions will receive a confirmation email. If you have not received confirmation via email, please try placing your order again.
Pricing
Q: Do your prices include Taxes?
A: All prices include taxes.
Privacy and Security
Q: How do i generate an invoice under a company name?
A: We provide GST invoices for all B2B transactions and purchases.
Q: How do I know if this website is a safe online shop?
A: We are highly committed to provide you with a safe transaction, value your privacy and work hard to ensure that your details are secure and will not be released to any other party. To learn more about how we keep your details safe, please see our Privacy Policy.
Q: Will my information be sold to third parties?
A: Your information will not be sold or passed on to third parties. Your privacy is important to us. Read more about how we protect your privacy under "Privacy Policy".